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Careers @ Headset
Growth Manager, Expansion & Renewals
Your Mission:
As Headset’s Growth Manager focused on Renewals & Expansion, you will play a key role in driving revenue growth from existing customers. This role is critical to maintaining strong relationships, ensuring customer satisfaction, and identifying upsell and cross-sell opportunities across our product suite—particularly Headset Bridge, our powerful inventory & ordering platform.
What You'll Be Doing:
- Manage and execute the renewal process for current customers to ensure retention and continuity of service.
- Proactively identify and pursue expansion opportunities within your book of business.
- Drive upsell and cross-sell motions across products like Headset Bridge and other market intelligence offerings.
- Comfortable following (and improving) structured processes in a high-velocity sales environment.
- Conduct regular business reviews with large accounts to understand their goals, challenges, and opportunities for deeper engagement.
- Collaborate with Account Executives and the Head of Sales to develop tailored recommendations and close expansion deals.
- Maintain a deep understanding of Headset’s products to clearly articulate value and impact.
- Work with the Head of Sales to forecast renewals and expansion revenue with accuracy, updating CRM systems such as Salesforce and Outreach consistently.
- Navigate complex customer orgs to uncover key stakeholders and growth opportunities.
- Prepare and present custom proposals and negotiate contract terms that align with Headset’s business goals.
- Support customer success and implementation teams to ensure a seamless transition from sales to post-sale engagement.
- Willingness to travel occasionally as needed to support client relationships, growth strategy, or company events.
What Skills and Experience We Envision in the Ideal Candidate:
- 2+ years of experience in a renewals, account management, sales, or expansion sales role.
- Proven track record of hitting revenue targets - tied to renewals and/or expansion a plus.
- Strong familiarity with CRM tools like Salesforce and Outreach platforms.
- Excellent interpersonal and negotiation skills, with a strong commercial mindset.
- Ability to build trust and communicate effectively with executive-level stakeholders.
- Experience working in a fast-paced, high-growth, or startup environment.
- Cannabis industry experience is a plus, but not required.
- Highly self-motivated and proactive with a keen sense of ownership.
- Comfortable managing multiple accounts and priorities simultaneously.
- A team player who collaborates cross-functionally and works well independently.
Is This You?
Do you share our values? Does this sound like the kind of environment where you’ll feel inspired to do your best and most meaningful work? If the answer is yes, we’d love to hear from you.
We offer a competitive base salary, an incentive bonus for outstanding performance, a generous stock option package, and great benefits. Headset is an equal opportunity employer.
Our Core Values
Ownership
Trust
